SHIPPING POLICY

Note: You can only cancel your order within 10 minutes after placing it. After that, the order has already been processed and can no longer be cancelled.

Processing Time

Orders are processed within 1–2 business days.

Delivery Time

Delivery typically takes 8–12 business days. Shipping times may vary slightly depending on your exact postcode or unforeseen courier delays.

Tracking

Every order includes a full tracking number. Tracking updates may take 24–48 hours to appear after dispatch.

Shipping Fees

We offer Free Standard Shipping on all orders. Express shipping options may be available depending on location.

Lost, Delayed, or Missing Parcels

If your parcel experiences an unexpected delay beyond 20 business days, our team will proactively coordinate with the courier to resolve the issue.

Should your order remain undelivered after 40 business days, you are eligible to request a full refund.

Please note: We are unable to replace or refund orders shipped to an incorrect or incomplete address provided at checkout.

We remain committed to ensuring every customer feels supported throughout their delivery experience.